Category: Geeks r Us
hi all,
I'm posting this here, at least in part, because I have somewhat little faith in the fs tech support team to whom I directed this question last evening. I just got a thinkpad x201 elite, windows 7 pro 64 bit, installed jaws, validated it ETC, set it to start up when I logged on, all perfectly normal and reasonable activities I thought. Unfortunately, when I log on, the entire computer bluescreens, flashing the unreadable message, which a friend read out, saying that windows has been shutdown to prevent further damage to your system. I then restart, it does log me in and jaws does come up, but it says windows has recovered from an unexpected shutdown. I would like to note however that when jaws is not set up to activate automatically, this bluescreen does not happen! I just purchased this computer and the system itself works fine...jaws sends it to hell. Please any help would be apreciated. I'm using Mcafee antivirus, though I had to ditch norton as that's what the computer came with, no other screen readers, nothing. finally, I should mention that when I log in without jaws and run it from the desktop, no problems what so ever. So I can do that if worst comes to worst...but this simply should not happen and it is unexceptable!
thanks for any help!
MJ
Few suggestions,
1. in windows 7 jaws is starting as a startup app in msconfig rather than a service. Try disabling start up apps in MSCONFIG.
2. Check the driver date on the display adapter, make sure the freedom scientific mirror driver is installed. 3. from the desktop, go to the properties of the jaws 12 icon, and on the compatibility tab, check the box that runs this program in compatibility mode in the combo box for modes, choose vista SP1. I wouldn't view this third option as a long term, but would be curious to see if it affords any relief from the blue screen.
Typically, you see this type of behavior when there is another app starting up conflicting with jaws.
As a side note, you should stick with norton as opposed to mcafee. There av products have really improoved since 2009 although there internet security products are still a bit laggy.
well to post 2, changing the compatibility fixed the bluescreen perfectly, so thanks very much for that suggestion. I do however want to take this post to express my complete disgust with FS tech support. This is the email I got back when I asked them quite politely to look into this problem.
Thank you for contacting Freedom Scientific Support.
We suggest turning off the user account control and then again try run JAWS first. If it still does not work, uninstall JAWS plus shared components and
reinstall with the user account control turned off. Instructions are below.
its *** useless! and then at the end, they said, talk to your fs local dealer not us...passing the buck, how pathetic.
I'm done lol! it works now, no thanks to them!